A core requirement of the redesign was that the staff could quickly find the information they were looking for. We introduced a faceted search front and center, which meant that content was just a keystroke away at all times.
As each employee has differing needs for the platform, we landed on a flexible, card-based design that allows users to focus in on a particular category. Over time, the system identifies usage patterns and serves up content that is relevant to each employee.
The Hub was a home for thousands of articles, so it was easy for users to get lost in the system. We implemented this content into a modal view, which allows a user to easily go back to where they came from, or move laterally across related articles without getting lost in the stacks.
Based on user research, the employee profile pages were some of the most frequently accessed in the entire system. We revealed that it was mainly due to people searching for the contact information of their colleagues. This important information was surfaced prominently on the profile pages.
The success of the initial engagement led to a follow up project where we created a cohesive style guide for both companies. This allowed internal and external teams to build out new content quickly and consistently.
The final result was a branded, cohesive, and useful intranet for the eBay and PayPal employees to se every day.
From project set-up to delivery of the final design assets, Octopus was wonderful to work with. Their team quickly grasped our business goals, brainstormed with us to create concepts that were innovative, and produced designs that will scale well into the future.
Roeland Van Krieken, Sr. Manager of User Experience Design
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